Privacy Policy
Your privacy matters. Here's how we collect, use, and protect your personal information.
Last updated: April 2026
Introduction
Collective African Tours & Safaris ("C.A.T.S," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website at catssafaris.com, contact us, or book a safari.
By using our website and services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website or services.
1. Information We Collect
Information You Provide
When you contact us, request a quote, or make a booking, we may collect:
- Full name and contact details (email, phone number)
- Travel dates, destination preferences, and group size
- Accommodation preferences and budget range
- Dietary requirements, medical conditions, or accessibility needs relevant to your trip
- Passport or travel document details (when required for bookings)
- Payment information (processed securely through our payment partners)
- Any other information you choose to share in messages or forms
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, time spent, and navigation patterns
- Referring website or search terms that led you to us
2. How We Use Your Information
We use the information we collect to:
Create and manage your safari itinerary, accommodation, and transport arrangements
Respond to inquiries, send booking confirmations, travel documents, and trip updates
Share necessary details with our trusted partner network — lodges, guides, and transport providers
Comply with Kenyan and international travel regulations, safety requirements, and legal obligations
Understand how you use our website to improve content, features, and user experience
Send newsletters, special offers, or travel tips — only with your explicit consent
3. Who We Share Your Information With
We never sell your personal information. We may share it with:
- Trusted Safari Partners
Lodges, camps, tour operators, guides, and transport providers directly involved in delivering your safari experience.
- Payment Processors
Secure payment gateways that process your transactions. We do not store your full card details.
- Travel Authorities
Immigration, park authorities, or government bodies when required by law (e.g., national park entry requirements).
- Analytics Services
We use tools like Google Analytics to understand website usage. This data is anonymized and aggregated.
4. Cookies & Tracking
Our website uses cookies — small text files stored on your device — to improve your experience. We use:
Required for the website to function properly (e.g., form submissions, navigation).
Help us understand how visitors use our site so we can improve it. Data is anonymized.
Services like Travelpayouts (flight search) may place their own cookies when you use those features.
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Data Security
We take the security of your personal information seriously. Our website uses SSL/TLS encryption (HTTPS) to protect data in transit. We implement reasonable organizational and technical measures to protect your data from unauthorized access, loss, or misuse.
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords and be cautious about sharing sensitive information.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purpose for which it was collected (e.g., completing your safari booking)
- Comply with legal, accounting, or regulatory requirements
- Resolve disputes and enforce our agreements
Booking records are typically retained for 7 years for accounting purposes. Inquiry data from contact forms is retained for up to 24 months unless you request earlier deletion.
7. Your Rights
You have the right to:
Request a copy of the personal information we hold about you.
Ask us to correct any inaccurate or incomplete information.
Request that we delete your personal data, subject to legal obligations.
Ask us to limit how we use your data in certain circumstances.
Receive your data in a structured, commonly used format.
Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at info@catssafaris.com. We will respond to your request within 30 days.
8. Children's Privacy
Our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete it.
When families book safaris with us that include children, parents or guardians provide the necessary booking information on their behalf.
9. Third-Party Links & Services
Our website may contain links to third-party websites and services, including TripAdvisor, social media platforms, and our flight booking partner (Travelpayouts/Kiwi.com). These sites have their own privacy policies, and we are not responsible for their content or practices.
We encourage you to review the privacy policies of any third-party service before providing them with your personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
Questions About Your Privacy?
We're happy to answer any questions about how we handle your data.
See also: Booking Terms & Conditions · FAQs